Empowering Government & Enterprise
Through Reliable IT Support
We are a Service-Disabled, Veteran-Owned small business with more than 15 years of industry experience delivering reliable, high-quality support for all levels of IT Service Desk (1-3), Desktop/Workstation Support (1-2), IT Asset Management, and Endpoint Management.
Core Services
Service Desk Leadership and Management Sourcing
We source experienced supervisors, team leads, and operational managers who excel at directing enterprise‑level service environments. As a prime contractor, JRD Technical Solutions delivers leadership talent capable of driving high‑performance teams, maintaining service excellence, and protecting contract integrity across every engagement.
IT Service Desk & End-User Support
We source vetted, highly qualified frontline technicians who excel in technical resolution, clear communication, and sustaining day‑to‑day user productivity. JRD Technical Solutions delivers skilled professionals who maintain high satisfaction across the enterprise and uphold the performance standards required for mission‑critical support environments.
IT Asset Lifecycle Management
JRD Technical Solutions provides rigorously vetted IT Asset Management professionals who govern hardware and software inventories across the full asset lifecycle, ensuring accuracy, accountability, and compliance for every mission‑critical environment.
Endpoint Management (Intune, MECM and SCCM)
JRD Technical Solutions sources vetted engineers and automation specialists skilled in centralized software deployment, patch management, and security policy enforcement. We deliver platform professionals who secure and maintain distributed device fleets while upholding enterprise performance and compliance standards.
ITSM Platform AdministrationÂ
JRD Technical Solutions sources vetted system administrators and platform specialists proficient in configuration, workflow automation, and enterprise reporting. We deliver skilled ITSM professionals who ensure seamless operational tracking and maintain the integrity of enterprise service management frameworks.
Knowledge Management & SOP Development
JRD Technical Solutions sources vetted governance and operational excellence professionals skilled in structuring business processes, defining performance metrics, and managing enterprise knowledge repositories. We deliver strategic talent that strengthens team performance and optimizes contract outcomes across complex service environments.
Johnny Darrington
Founder & Managing Director
Johnny Darrington is the Founder and Managing Director of JRD Technical Solutions LLC, a certified Service‑Disabled Veteran‑Owned Small Business delivering high‑performance IT service desk and enterprise support solutions to federal agencies and prime contractors.
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With more than 15 years of federal IT leadership, Johnny brings deep expertise in ITSM, workflow optimization, and mission‑critical support operations. A U.S. Army veteran and ITIL‑certified professional, he leads JRD Technical Solutions with a focus on reliability, accountability, and measurable results.
Mission-Focused IT Support
JRD Technical Solutions LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Seven Valleys, Springfield, Pennsylvania, providing comprehensive IT support services to federal agencies, state governments, and Fortune 500 corporations. Founded and led by a disabled veteran with over 15 years of hands-on federal IT experience, JRD brings mission-focused discipline, technical excellence, and an unwavering commitment to results. We are built on a foundation of service — and we bring that same dedication to every contract we support.
Integrity
Unwavering commitment to honesty and ethical service delivery.
Accountability
Taking ownership of outcomes to ensure mission-focused excellence.
Mission Focus
Reliable IT operations that support critical government operations.
Veteran Excellence
Applying military discipline to provide top-tier federal IT support.
Industries & Agencies Served
JRD Technical Solutions delivers mission-ready IT service desk, ITSM, and process improvement solutions across federal civilian, defense, and veterans-focused agencies — built on 15+ years of frontline federal IT operations experience.
SDVOSB Priority — Department of Veterans Affairs (VA)
As a certified SDVOSB and VOSB, JRD Technical Solutions holds a statutory contracting advantage at the VA under 38 U.S.C. § 8127 — giving VA program offices a fast, compliant path to high-quality IT service desk and ITSM support from a verified veteran-owned firm.
Department of Defense (DoD)
Supporting Army, Navy, Air Force, Marines, DISA, and TRANSCOM with enterprise-scale IT service desk operations, ITSM modernization, and asset management in mission-critical environments.
Federal Civilian Agencies
Delivering scalable IT support and service management solutions across GSA, DOT, USDA, DOE, and other civilian agencies with diverse end-user environments and complex infrastructure needs.
Health & Human Services (HHS)
Providing reliable IT service desk and ITSM support to HHS, NIH, CDC, and CMS — agencies where system uptime and data integrity directly impact public health outcomes.
Department of Homeland Security (DHS)
Serving CBP, TSA, FEMA, ICE, and USCIS with responsive Tier I–III helpdesk operations and ITIL-aligned service management in high-demand, mission-sensitive environments.
Department of Justice (DOJ)
Supporting FBI, DEA, BOP, and ATF with professional IT service desk staffing and structured ITSM processes designed for high-compliance, security-conscious federal legal environments.
General Services Administration (GSA)
Engaged with GSA as a vehicle-ready SDVOSB partner, positioned to deliver IT services through government-wide acquisition contracts including GSA MAS, OASIS+, and SEWP VI.
Mission
To provide dependable, ITIL-aligned IT support services that enhance operational readiness and improve user experience.
Vision
To become a leading SDVOSB/SDVBE provider of IT service desk and end-user support nationwide.
SDVOSB Certified
Service-Disabled Veteran-Owned Small Business providing military-grade discipline and SBA certification.
VOSB Certified
Veteran-Owned Small Business providing deep experience and commitment to mission success.
15+ Years of Experience
Deep federal IT expertise across help desk operations and endpoint management support.
ITIL-Aligned Processes
Proven service desk leadership through ITIL-aligned processes, ensuring mission-critical reliability. UEI: TPYMRV6NNJA5
NAICS Codes
541519
Other Computer Related Services (Primary)*
541512
Computer Systems Design Services
541513
Computer Facilities Management Services
541511
Custom Computer Programming Services
*Primary NAICS Code